Here are the frequently asked questions we have compiled. If you would like to submit a new question, please write to us at the following address
I would like to report a change of address, email, or phone number
Our responsible for member services can assist you. Please contact her at 819-776-4128 or by email at admin@anrf-outaouais.ca. You can also notify us of your changes using the Change of address form.
I would like to change my individual membership to a double membership
The National Office is responsible for memberships. You can reach them at 613-745-2559. However, our responsible for member services can also assist you. Contact her at 819-776-4128 or at admin@anrf-outaouais.ca.
I would like to obtain my NAFR membership number
Our responsible for member services can assist you. Please contact her at 819-776-4128 or by emailing her at admin@anrf-outaouais.ca.
I am having issues with claims through belairdirect. (formely MEDOC)
Please contact belairdirect directly at 1-833-583-3205. If you need assistance, contact our responsible for member services at 819-776-4128, by email at admin@anrf-outaouais.ca, or by filling out our Contact Us Form.
I am having issues with a claim through Canada-Vie
Please refer to the following link: FAQs on the renewal of the Public Service Health Care. If you are outside of the country, please email defensedesinterets@retraitesfederaux.ca and CC our section at admin@anrf-outaouais.ca.
How can we watch past Section conferences (webinars)?
The Section records conferences with the speaker’s permission. You can find them on our Website at https://anrf-outaouais.ca/webinairs or directly on our YouTube channel at www.youtube.com/@ANRF-Outaouais.
I wold like to renew my NAFR membership
To renew your membership, please contact the National Office directly at 613-745-2559.
I am not receiveing the newletters or the SAGE magazine
Our responsible for member services can assist you. Please contact her via our Contact Us Form, by calling her at 819-776-4128, or by emailing her at admin@anrf-outaouais.ca.
I am having issues with Phoenix, can you help me?
Our association is still engaged in ongoing discussions with the Treasury Board in order to improve the system; however, the association does not have direct contact with Phoenix staff. We recommend that you contact the Public Service Alliance or your local MP’s office directly.
I am having problems with my public service pension
We recommend that you contact the Government of Canada Pension Centre directly at 1 800 561-7930.
I would like to know about the discounts offered by the NAFR
As part of our Preferred Partners Program, members of the National Association of Federal Retirees enjoy savings, promotions, and exclusive deals. Please visit our page at: Discounts for our members
I would like to report the death of my spouse
Our responsible for member services can assist you. Please contact her via our Contact Us Form, by calling her at 819-776-4128, or by emailing her at admin@anrf-outaouais.ca.
I have lost my membership card and would like to receive a new one
Our responsible member services can assist you. Please contact her via our Contact Us Form, by calling her at 819-776-4128, or by emailing her at admin@anrf-outaouais.ca.
Where can I find out about the upcoming events in my branch?
You can check the “Events” tab, or call the responsible for member services at 819-776-4128, or email her at admin@anrf-outaouais.ca.